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Shipping & Returns

If you wish to cancel your order:

  1. you can notify us by email to fabianq@todomerkado.com before we have dispatched the goods to you;
  2. or
  3. where goods have already been dispatched to you, by returning goods to us in accordance with clause 6.2 below.
2. You can return goods you have ordered from us for any reason at any time within 6 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
3. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
4. The products shipping to Chile and other countries, takes between 5 and 12 working days after payment of the order or confirmation of payment has been received.
5. In Chile shipments are made through the company TURBUS on a C.O.D. basis; For other countries other methods of shipment and cost could be arranged. 6. The rights to return the goods to us as referred to in clause 3 will not apply in the following circumstances: -
  1. in the event that the product has been used.
  2. to any products that we have made or customized specifically for you
The provisions of this clause 6 do not affect your statutory rights.

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